My Papara transfer has not been credited to my account. Is anyone experiencing an issue at the moment?

[Datriox]

I sent money from my own bank account to my Papara account 50 minutes ago, but the money is not showing in my Papara account yet. Since I always send money quickly from the same account, there shouldn't be an issue on my part. I have sent the receipt via email and contacted customer service. They said they will investigate. I used to praise Papara so much, but now, what a disappointment. Is anyone else experiencing a similar issue?